SEG Solar Inc. and its affiliates around the globe (hereinafter referred to as "SEG", "We" or "Our" for short) respect your privacy and appreciate your trust in us. Please read the following terms to learn more about our Privacy Policy. This Policy applies to SEG websites, products, and services that display or provide links to this Policy.
This Policy explains when, how and why your personal data will be processed on the SEG.com website and its sub-domains and sets out your choices and rights in relation to that information. Please read this Policy carefully – it is very important for you to understand how we collect and use your personal data and how you can manage it.
Please read and understand this Policy carefully before you submit personal data to SEG. If you do not agree with handling your personal data in the way described in this Policy, please do not provide your information on the relevant pages and stop using this website. By continuing to use this website, you agree to the provisions as described in this Policy.
SEG provides a large variety of products and services, and this Policy may not address all possible data processing scenarios. SEG may inform you of specific privacy policies in data processing scenarios related to specific products and services. Such privacy policies describe in detail how we process your data when you use these products or services. If there is any inconsistency between this Policy and the privacy policy for a specific product or service, the specific privacy policy shall prevail.
This Policy helps you understand the following:
1. Personal Data We Process
2. Our Purposes and Legal Basis for Processing Your Personal Data
3. How We Protect and Retain Your Personal Data
4. How We Share, Transfer, and Disclose Your Personal Data
5. Your Rights
6. How We Use Cookies and Similar Technologies
7. Cross-Border Transfer of Your Personal Data
8. Updates to This Policy
9. Contact Us
1. Personal Data We Process
Personal data refers to any data that, either recorded electronically or otherwise, relates to an identified or identifiable natural person, and does not include anonymized data. SEG may directly or indirectly collect such data when you use our products, services or websites, or when you interact with us. In accordance with the requirements of laws and regulations, we follow the principles of lawfulness, legitimacy, necessity, and integrity, collect only the personal data necessary for the realization of product functions, and use the collected personal data for the explicit purposes only.
2. Our Purposes and Legal Basis for Processing Your Personal Data
We may use your personal data for the purposes of responding to your requests for interaction.
We collect the following information when you visit our website, participate in online or offline activities, request to change or ask for information you have requested, and contact us with any questions or product information (e.g., provide us with comments, suggestions, inquiries, etc.):
| Catagory | Specific Personal Data | Purpose |
| Contact Information | Name, email, telephone, address, company name, job title, etc. | Contact with you, eg. Response for your enquiries, opinions or suggestions, etc. |
3. How We Protect and Retain Your Personal Data
SEG strictly abides by the "storage limitation", "data minimization", and "accuracy" principles for personal data protection. For the retention of personal data, SEG takes appropriate security measures to retain your personal data.
SEG takes appropriate physical, administrative, and technical measures, such as the access control, monitoring system, invasion monitor, anti-spam, terminal security protection, vulnerability scanning, encryption, anonymization or pseudonymization, and employee training to protect your personal data against unauthorized access, use, disclosure, modification, damage, loss, or other forms of illegal processing. Our information security policies and procedures are designed in strict accordance with the international standards, and are reviewed and updated regularly. In addition, we invite third-parties to inspect our security measures to ensure that they meet the requirements for our business, technical changes, and regulatory requirements. We have obtained internationally recognized certifications and are continuously evaluated and accredited, including TISAX, ISO 27001, etc., to ensure the security of your personal data.
SEG retains your personal data only for the shortest time necessary for realizing the purposes stated in this Policy, and deletes your personal data in a timely manner without violating the applicable laws and regulations upon completion of the relevant business. The data retention period may vary in different scenarios, and for different products and services. The standards SEG may use to determine the retention period include but not limited to: the products or services being provided; time required to achieve data processing purposes; the duration for the provision of products or services; the need to safeguard the public interests, etc.
SEG stores your personal data properly in accordance with the requirements of the applicable laws and regulations and takes proper measures to ensure the data security.
4. How We Share, Transfer, and Disclose Your Personal Data
(1) Share
SEG promises to keep your personal data strictly confidential. SEG will not share your personal data with entities, organizations or individuals outside of SEG, except as otherwise provided by laws, regulations and requirements of regulatory authorities. In the event that there is a need to share your personal data with third parties, we will follow the following principles:
A. Sharing after having obtained explicit consent: After obtaining your explicit consent, SEG will share your personal data with other parties.
B. Sharing under legal circumstances: SEG may share your personal data according to laws and regulations, litigation needs, or as required by administrative and judicial authorities according to law.
C. In certain circumstances sharing your personal data is the sole proper way to facilitate the provision of services or to assist dispute resolution.
D. Sharing with third party service providers cooperating with SEG: In order to facilitate SEG to provide services to you, your personal data may be shared with third party service providers. SEG will only share the personal data necessary for the products or services with the third party service providers.
(2) Transfer
SEG will not transfer your personal information to any entities, organizations or individuals except for the following situations:
A. obtained your prior authorization or consent;
B. required by applicable laws and regulations, legal proceedings, and mandatory administrative or judicial request.
(3) Public Disclosure
SEG will not publicly disclose your personal data unless obtained your explicit consent or based on your active choice.
(4) Exceptions to Prior Authorization and Consent When Sharing, Transferring and Disclosing your Personal Data
In the following cases, the sharing, transfer and public disclosure of your personal data does not require your prior consent:
A. In connection with the fulfilment of SEG’s obligations under laws and regulations;
B. Directly related to national security or national defense;
C. Directly related to public security, public health or major public interests;
D. Directly related to criminal investigations, prosecutions, trials or execution of court decisions;
E. For the purpose of safeguarding the life, property or other significant lawful rights and interests of you or other individuals, and it is impractical to obtain the consent;
F. The personal data is proactively disclosed to the public by yourself;
G. The personal data is collected from legally and publicly disclosed information, such as news reports and disclosed government information;
H. To comply with other requirements as provided by relevant laws and regulations.
5. Your Rights
You should ensure that all personal data submitted to SEG is correct. SEG is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.
To the extent required by applicable law, you may have the right to (i) access and copy certain personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object or restrict to our use of your personal data, and (iv) ask us to delete your personal data from our database. To exercise these rights, please contact with us through the channel we listed in “Contact Us”. We will verify your personal identity as required by applicable laws and regulations. We may decline the request if we have reasonable grounds to believe that the request is fraudulent, unfeasible or may jeopardize the privacy rights of others.
If allowed by applicable laws, you have the right to withdraw your consent at any time when SEG processes your personal data based on your consent. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another justification other than your consent.
6. How We Use Cookies and Similar Technologies
We or our third party services providers may obtain and use your personal data through COOKIES or similar technologies.
A COOKIE is a small amount of data that is sent from a web server to your browser and stored on your computer's hard drive. We use COOKIES so that our users can benefit from them.
We use our own COOKIES or similar technologies, which may be used for the purposes of remembering your identity. For example, COOKIES or similar technologies help us to identify you as our user.
7. Cross-Border Transfer of Your Personal Data
SEG is a global company. We normally process your personal data in the country or region where you use our products or services. In some cases, we may also transfer your personal data to other countries or regions, where SEG or its affiliates, service providers are located. These countries or regions may have their own laws in respect of the protection of personal data. In such circumstances, we will, pursuant to applicable laws, take necessary measures to ensure that the cross-border transfer is conducted in accordance with this Policy and applicable local laws.
8. Updates to This Policy
SEG reserves the right to update or modify this Policy at any time. We will release the latest Policy on this page for any changes. If major changes are made to the Policy, we may also notify you through different channels, for example, posting a notice on our website or sending a separate notice to you.
9. Contact Us
We have assigned a designated Data Protection Officer. Should you have any comments, suggestions or questions about this Policy, or if you have a request or inquiry regarding your personal data, you may contact us through the following:
Email: info@segsolar.com
Tel:(1) 925-468-4198